Shipping Policy India:
to metro cities in India takes between 3 to 5 working days, and up to 7
working days for other locations across the country.
Time is calculated in Business Days, and does not include Saturdays,
Sundays or FedEx/Pafex (FedEx India) shipping holidays. Please Note
that Total Delivery Time is = Payment Processing Time (24 hours) +
Shipping Time. “Payment Processing Time” is the time taken by the CC
Avenues legal team to verify each credit card transaction. This is
usually 24 hours.
an order and its payment are fully received, we pack items for
shipping. You are requested to fill your shipping address correctly
while placing your orders and it is always advisable to provide a valid
telephone number. It will help us to reach you in case of bad Address
problem or any other delivery related problems.
The Shipping Address is where a customer wishes to receive their order. It could be their home, office or any valid address.
Discrete Packaging and Billing
Bazaar ships using discrete packaging. This means that there are no
rainbows or flamboyant frills on the outside of the package. Your
package will look like any other package, usually covered in a
nondescript recycled yellow plastic bag. Azaad Bazaar takes great care
in packing your order to ensure its safe arrival. All plush items are
packed in plastic bags and fragile items are suitably cushioned. We use
recycled materials for packaging, and encourage customers to reuse
packaging materials wherever possible. Please note that your credit
card statement will show a debit to “CC Avenues”. (The name Azaad
Bazaar will Not appear on your credit card statement).
orders are shipped by Pafex (FedEx India) courier Service within 24
hours of receiving the confirmed order with payment. When the order is
shipped, the complete shipping details of the order along with the
airway bill of the courier service are sent to you via email.
You can track you order online at www.pafex.com
will accept returns for refund if notified within 24 hours of receipt
of the product. You must notify us in advance of your return and
receive a return authorization number. We must receive the product back
within 10 days of notification of intent to return. It must arrive at
the store undamaged in saleable condition. This means no tags removed
or damage to the product. Refunds will be credited back to the card
used to purchase the item. We do not refund shipping.
goods are damaged during shipment, save the item, the box and all
packing material. Notify us and we will place a claim with Pafex. You
may have to allow a Pafex representative access to inspect the damaged
merchandise and packaging before an adjustment can be made. We will
replace the product at the carrier's expense.
take pride in prompt shipping and most orders are shipped the morning
following our receipt of the request. Orders received on Friday or over
the weekend will in most cases be shipped the following Monday. If you
decide you do not want what you ordered, it is imperative that you
email us immediately at email@example.com. Once we ship the item you
will be charged for it, and we will be unable to refund you payment.
Non-Delivery of Package (India Only)
Here are some reasons why your package may be determined “undeliverable” by the courier
Bazaar does not take responsibility if the delivery address provided by
you is incorrect or outdated. If a package is returned to us because
the address is incorrect or outdated we will consider the order status
as closed and no refund will be issued. Please carefully check to make
sure that you have supplied a current and correct shipping address.
Failed Delivery Attempts
(FedEx India) will make 1 delivery attempt at the delivery address
specified by you in the order. If there is no one at home, they will
leave a note with the local Pafex Telephone Number. You are requested
to contact the Local Pafex office and arrange for delivery at a time
convenient to you. If they do not hear from you, your package will be
deemed as “undeliverable” and will be sent back to us. If you have not
received the package within 10 days after receiving email intimation of
dispatch from us, do email us to let us know and we will help you to
locate the parcel.
Refused by Recipient
you are sending a gift to someone and they refuse to accept the package
because they think it is being sent to them in error, then the package
will be returned to us as undeliverable. By informing your gift
recipient that they should expect a package you will help us ensure
that they receive your gift.
Refunds - India Only
credits will be issued only to the credit/debit card used for making
the original purchase. Once we receive your returned item(s) we will
issue your credit and send you an email confirmation. Please allow one
billing cycle for the credit to appear on your credit/debit card
currently do not process international shipments automatically. If you
would like an order to be delivered to a country outside India, then
please email us with the details of your order. Please allow time for
us to pack and weigh your order and estimate the postage & handling
cost to your region. We use Fed Ex International to deliver orders
we’ve got a shipping estimate, you will receive an E-Bill. This is an
email that is generated by our secure payment gateway and will contain
your shipping and order details. The E-Bill email will contain a link
to our secure payment gateway at CC Avenues, where you will be able to
pay using your credit card.
for most shipments is estimated by Fed Ex International at 7-10 working
days. Although most parcels arrive in this time frame, there can be
delays due to many factors including higher volume of mail, increased
security concerns and time to clear customs. There have been instances
of parcels taking 3-4 weeks to arrive. Azaad Bazaar has no control over
the postal services and therefore cannot and will not guarantee arrival
dates or give credit for delays in shipping. Once the order is shipped,
you will receive an online Tracking number. You can use this to track
your package online at the Fed Ex homepage.
Customs, Duty Tax and VAT:
parcel may be subject to a customs, duty or VAT tax. The regulations
concerning whether or not your order will apply vary by country and it
is the obligation of the consumer to obtain information concerning
these taxes and pay them if necessary. You can usually obtain this
information by contacting your postal office or customs office. Azaad
Bazaar will not falsify any information on the customs forms.
Refunds or Returns
Indian government does not allow any returns on goods sent out of the
country, by law we are unable to provide this service.
Shipping & Returns